1. Introduction
At CS Gaming Hub, we strive to ensure complete satisfaction with our services. This Refund Policy outlines our guidelines regarding refunds for purchases made through our website. By making a purchase on our website, you agree to the terms of this policy.
2. Refund Conditions
We offer refunds under the following conditions:
- Premium Content Subscriptions: If you are dissatisfied with your premium content subscription, you may request a refund within 14 days of purchase, provided you have not accessed more than 25% of the premium content.
- Digital Products: For digital products such as guides, e-books, or analytical tools, refunds may be issued within 7 days of purchase if the product has demonstrable technical issues that prevent its use.
- Coaching Services: If you have scheduled a coaching session but need to cancel, a full refund will be provided if cancellation occurs at least 48 hours before the scheduled session. Cancellations with less than 48 hours' notice may be eligible for a partial refund or rescheduling at our discretion.
- Technical Issues: If you experience technical issues that prevent you from accessing your purchased content or services, and our team is unable to resolve these issues within a reasonable timeframe, you may be eligible for a full refund.
3. Non-Refundable Items
The following items and services are not eligible for refunds:
- Digital content that has been downloaded, accessed, or consumed beyond the limits specified in the refund conditions.
- Subscription services after the initial 14-day refund period has expired.
- Services that have already been rendered in full.
- Coaching sessions that have already taken place or were cancelled with less than 48 hours' notice without valid extenuating circumstances.
- Products or services explicitly marked as "non-refundable" at the time of purchase.
4. Refund Process
To request a refund, please follow these steps:
- Contact our customer support team at info@csgaminghub.com with the subject line "Refund Request" or call us at +447112834179.
- Provide your order number, the date of purchase, and a detailed explanation of why you are requesting a refund.
- Include any relevant information or evidence that supports your refund request, such as screenshots of technical issues.
- Our team will review your request and respond within 3 business days.
- If your refund is approved, the amount will be credited back to your original payment method.
5. Processing Time
Once a refund has been approved, please allow for the following processing times:
- Credit/Debit Cards: Refunds to credit or debit cards typically take 5-10 business days to appear on your statement, depending on your card issuer.
- PayPal: Refunds to PayPal accounts are usually processed within 3-5 business days.
- Bank Transfers: Refunds via bank transfer may take 7-14 business days to process, depending on your banking institution.
Please note that while we process refunds promptly on our end, the actual time it takes for the refund to appear in your account depends on your payment provider's processing times.
6. Partial Refunds
In some cases, we may issue partial refunds at our discretion:
- If you have partially used or accessed a service.
- If only a portion of the purchased services did not meet expectations or could not be delivered.
- If a proportional refund is more appropriate based on the circumstances of your request.
The amount of a partial refund will be determined based on the extent of usage, the nature of the issue, and other relevant factors.
7. Refund Method
Refunds will be issued using the same payment method that was used for the original purchase. If this is not possible for any reason, we will contact you to arrange an alternative refund method.
8. Subscription Cancellations
For subscription-based services:
- You may cancel your subscription at any time through your account settings or by contacting our customer support.
- Cancellations will take effect at the end of the current billing cycle.
- We do not issue refunds for the remainder of a subscription period after cancellation, but you will continue to have access to the service until the end of the current billing cycle.
- If you cancel within the first 14 days of a new subscription, you may be eligible for a full refund as per our refund conditions.
9. Special Circumstances
We understand that special circumstances may arise. If you have a unique situation not covered by this policy, please contact our customer support team, and we will evaluate your case individually.
In cases of service outages, technical failures on our part, or other circumstances where we fail to deliver the promised service, we may offer refunds outside of our standard policy at our discretion.
10. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
11. Contact Information
If you have any questions about our Refund Policy, please contact us:
- By email: info@csgaminghub.com
- By phone: +447112834179
- By mail: 6 Evelyn Hill East Jacksonfurt IP16 4UL
